On this page we have compiled the most frequently asked questions of our customers with the corresponding answers. If you have a question, you can't find the answer to, please don't hesitate to send us your question by e-mail.
With over 42,000 items it's impossible to keep all items in stock. In adult entertainment sales articles are in very different demand, so an economically reasonable sales forecast can't be made.
In contrast to other shops, we explicitly point out, if an item isn't in stock and requires a delivery time of 7-12 working days.
All articles not in stock with the note 7-12 working days delivery time are ordered immediately after order entrance with the wholesale trade. However, the wholesaler doesn't have all articles in stock and usually has to order the articles in the USA.
Since the wholesaler does not order daily, our orders are subjected to an order rhythm, on which we have no influence. This, a 5-day delivery time from the USA and further 1-2 days we need to book, result in a total delivery time of 7-12 working days.
Articles with a delivery time of 7-12 working days have in all search results 3 orange bars, which are shown below the associated preview picture. In the article view the delivery time is indicated additionally under the Button IN THE BASKET.
OAt the top of the navigation bar is a text link on each page, that is available for DIRECT SHIPPING. If you click on it, only articles, that are immediately available, will be displayed. There is also a large banner on the start page DIRECT SHIPPING. If you click on it, only articles, that are immediately available, will appear.
The immediate availability of articles in all search results is indicated by 3 green bars, which are located on the left below the corresponding preview picture. In the article view the delivery time is indicated additionally under the Button IN THE BASKET.
These items are in stock in our warehouse in Germany and will be shipped immediately after receipt of payment. At the payment methods credit card, cash on delivery and direct debit the sending out will be done on the working day following the order. At the payment method pre-payment the articles get sent on the working day following the receipt of payment.
As wholesalers always forward their orders to the USA on Tuesday, Tuesday is the day with the shortest delivery time. Immediate days before are also convenient. For these orders it can be assumed, that the orders require less than 12 working days delivery time. Orders received after 18:00 on Wednesdays may be subjected to a delay in delivery.
Orders received by us on Tuesday usually only require 8 working days, Monday 9 working days, Sunday 10 working days, Saturday 11 working days. If orders are placed between Wednesday and Friday, a delivery time of 12 working days is to be expected.
Due to the complex logistics (wholesale, import, customs, manufacturer) it can happen, that there are delays in delivery of individual items. If a large part of your order is ready for delivery, but it is not complete, we generate a so-called split booking. In this process, the out-of-stock items are moved to a new order. The items in stock up to this point will be shipped to you and the subsequent delivery from this order is free of charge for you!
Your order will be shipped, but isn't complete, one or more articles have to be delivered later. Therefore we have to make a split booking, so that you know, which articles will be delivered later. With a split booking it can happen, that you get an email with the reference, that the outstanding amount of the 2nd order (split booking) is to be transferred in the case of the pre-payment. However, this is only a notification and it should not be transferred again! If the full amount of the order has already been transferred, the indicated amount of the 2nd order/order is only an indication of the value of the subsequent delivery and does not have to be transferred again! Subsequent deliveries are basically free of charge!
It is possible, that articles have to be produced by the manufacturer first or that articles are no longer available. Unfortunately the manufacturers do not inform us about this problem.
In such a case we have to make a split booking (not all articles of your order could be delivered), we then maintain for 14 days. Afterwards we cancel the 2nd order of the subsequent delivery, because we don't know whether - and if so -, when the missing articles are again available.
Of course, we will refund you the full amount of the cancelled subsequent delivery. In the case of a cancellation of a subsequent delivery, which should be delivered by "cash on delivery", no dispatch takes place.
If articles are available within 14 days, we will send them to you free of charge.
Actually we can only offer the payment methods pre-payment, cash on delivery and direct debit. The date of payment by credit card is in the hands of the acquiring bank, unfortunately they can't guarantee a fixed date. As soon as payment by credit card is possible again, we will inform you via our newsletter. We would like to take this opportunity to thank all our credit card customers for the fact, that this temporary inconvenience did not prevent them from placing numerous orders with us.
The direct debit payment option is only available to customers, if they have ordered at least three times in our online shop and paid with another payment option. We ask for your understanding.
As we are a company based in Germany, we have to comply with the requirements of the German youth protection law. In order to fulfil the requirements, we censor all covers in such a way, that they match the requirements of German youth protection. All new publications since mid-November 2018 have been censored by us by hand according to these specifications. At the same time, we censored all covers of all porn DVDs released before this date. We were able to complete the total censorship on May 1st 2019, so from this date on all articles with a cover are visible even for customers, who are not logged in (censored).
Articles, the studios have not yet provided us with a cover, will show a replacement image (no censored cover available at the moment!). The procurement of the missing covers is in progress. As soon as we receive the covers from the studios, we will exchange the replacement images for the original covers.
Note: If you are age verified and logged in, you will only see the small thumbs censored in the overview. All covers, trailers and screenshots in the article detail view are uncensored!
If you have your age verified, you have full access and can view all covers, screenshots and trailers uncensored. This measure is a requirement of the German protection of minors and is carried out for you free of charge and without obligation. You only have to agree to the verification of your age of majority under Youth Protection. That‘s it!
The most popular studio, customers missed, was MARC DORCEL. Since the beginning of April 2019 we also have MARC DORCEL in our program and in the future we will offer you all new releases of this studio from their release date on. Further studios will follow step by step, depending on demand.